Managed operations for an AI: what keeps your system running over time.

An installed AI is not a piece of software you forget: models evolve and depreciate, your documents change and the index goes stale, the infrastructure dependencies call for their security updates.

Without upkeep, the degradation is silent: answers that grow less and less accurate, an index that ignores recent documents, exposed components. Managed operations exist so that this slope never forms.

It is the fifth stage of our engagement protocol, and the only one that does not end: supervision, updates, re-indexing, support, under a written service commitment.

Guet is the base: maintenance and model updates every quarter, support within 48 hours, an annual credit of training hours. Your AI stays stable and up to date.

Garde adds continuous supervision: monthly updates and re-indexing of your new documents, monitoring of response time and availability, a guaranteed reply within 4 hours, an extended volume of training.

Rempart is for critical and regulated environments: priority incident handling, continuous compliance monitoring of the EU AI Act, a reinforced SLA, and maintained AI-literacy measures for your teams.

Three planes are held at once. Infrastructure: hosting included on a French sovereign cloud, or deployment on your own server, with its security updates. Models: tracked versions, planned replacements, an index refreshed as your documents change.

And usage: support answers your teams, the training hours keep the reflexes sharp, and every incident leaves its trace, with its handling time.

All under a written commitment: the response times announced are contractual, not indicative.

A managed-operations subscription could look like dependence; the reversibility clause prevents it: the models used, where they run, and the exit conditions are set out in the contract, and your data stays in open, exportable formats.

If you leave, nothing locks: you take managed operations back in-house or hand them to whoever you want. We would rather be chosen each month than endured through a contract.

And neutrality holds here as everywhere: we are paid for the project and for managed operations, never for reselling licences.

First question: how fast must an incident be handled? A convenience use is fine with 48 hours; a tool that has become daily justifies the 4-hour guarantee; a critical environment demands priority.

Second question: do your documents change often? A living corpus calls for Garde's monthly re-indexing. Third question: are you in a regulated sector? Rempart's compliance monitoring is made for that.

The pack is set during the diagnostic, and it adjusts afterwards: moving up or down a tier is planned for, not penalised.